Welcome to townoffical.it (the “Site”), the official online shop of the TOWN Brand related to the TOWN line.
Products on sale on townofficial.it are sold and invoiced by Calzaturificio Jumbo S.p.A., via Fenil Novo 6, 37036, San Martino Buon Albergo (VR)
For any information about orders, shipments and, more generally, acquisitions, you can contact TOWN customer care at the following addresses:
– customer care email: info@townofficial.it
– telephone number: 0458780540
Monday through Friday from 8 a.m. to 12:30 p.m. and 2:30 p.m. to 6 p.m. (Rome/Paris/Berlin time: GMT +1).
General Conditions of Sale
Article 1 – Agreement to the general conditions of sale and conclusion of the contract
The contract between Brand TOWN and the Customer (i.e. the person, natural person, who makes the purchase on the Site, not referring to his or her own commercial, entrepreneurial or professional activity) shall be deemed concluded with the acceptance, even partial, of the order by TOWN. In the event of non-acceptance of the order, TOWN will in any event promptly notify the Customer.
By placing an order in the various ways provided, according to the order form on the Site (hereinafter the “Order”), the Customer declares that he/she has read all the information provided to him/her during the purchase process and fully accepts these general conditions (hereinafter the “Conditions”).
These Conditions may be printed or saved on a durable medium, in compliance with the provisions of Article 12 of Legislative Decree 70/2003 and Article 51 of Legislative Decree 206/2005, as amended by Legislative Decree 21/2014.
Article 2 – Method of Purchase
The products on sale by TOWN are only those present on the website of townofficial.it at the time of placing the Order, as described in the relevant information sheets.
It is understood in any case that the images accompanying the descriptive sheet of a product are for information purposes only and may not be perfectly representative of its characteristics but differ e.g. in color and size (also due to the browser and monitor used to access the Site and view the images).
In order to place an Order, the Customer must fill out the relevant form on the Site in its entirety and submit it after carefully reviewing the Conditions, as well as the characteristics of the product and/or products he/she intends to purchase. The Customer must also request TOWN, if it wishes, the issuance of a tax invoice relating to the purchase, pursuant to Article 22 D.p.R. No. 633/1972.
Correct receipt of the Order shall be confirmed by TOWN by means of an e-mail response, sent to the e-mail address provided by the Customer. This confirmation message will summarize the conditions of purchase, as required by applicable law, as well as the data entered in the Order by the Customer, so that the same can verify them and, if necessary, communicate without delay the necessary corrections of incorrect data.
Article 3 – Prices and Method of Payment
The prices shown on the site are to be considered inclusive of taxes and VAT. Any shipping costs or payment charges are in any case communicated in advance to the Customer through the site or these Conditions.
The following payment methods are available:
Paypal/Credit Card.
In cases of purchase of the goods with Credit Card payment method, the transaction may take place through the secure server chosen by TOWN. Under no circumstances and at no stage of the payment will TOWN be able to know the Customer’s credit card information, which is transmitted via secure connection directly to the website of the banking institution handling the transaction. No computer file of TOWN will retain such data and therefore in no way can TOWN be held liable for any fraudulent and improper use of credit cards by third parties at the time of payment. For credit card payments we rely on the secure PayPal/Credit Card circuits, but you do not need to already have an account. If you already have one, however, you can pay using your PayPal/Credit Card account.
Article 4 – Delivery of Products and Related Charges.
The purchased products will be delivered to the address indicated by the Client in the Order within 24-72 hours, elapsed 24-48 hours from the date the Order is registered by TOWN, at the cost specifically indicated on the Site prior to placing the Order. TOWN reserves the right to accept or not accept deliveries requested outside of Italy or Europe.
Delivery times indicated by TOWN are to be considered purely indicative and a delay with respect to the same, or any delivery made in successive split shipments shall not entitle the Customer to refuse such delivery and to claim compensation or indemnity.
Upon delivery of the products, the Customer is required to check:
that the number of packages being delivered corresponds to that indicated in the transport document.
that the packaging is intact, not damaged, or wet or otherwise altered, even in the sealing materials (adhesive tape or strapping).
Any damage to the packaging and / or the product or the non-correspondence of the number of packages or indications, must be immediately detected, making a specific indication on the delivery document of the product to be returned to the courier.
Any problems concerning the physical integrity, correspondence or completeness of the products received must be reported within 7 days of delivery, in the manner provided in this document.
Article 5 – Right of withdrawal
Pursuant to Article 52 of Legislative Decree 206/2005, as amended by Legislative Decree 21/2014, the Customer may withdraw from the Conditions and therefore from the purchase contract for any reason, without the need to give reasons and without penalty, within 14 (fourteen) working days from the date of receipt of the products.
In order to exercise the right of withdrawal referred to in Article 5.1 above, Customer must send TOWN a notice to that effect, within the terms indicated, to the following email address info@townofficial.it.
In case of withdrawal, the Client must return the products to our warehouses within 14 (fourteen) days of such withdrawal, to the following address:
Brand TOWN, via Fenil Novo 6, 37036, San Martino Buon Albergo (VR).
The merchandise must be returned undamaged, complete with all its parts and in its original packaging (envelopes and packages), kept and possibly used for the time strictly necessary to establish and verify its nature, characteristics and size, according to normal diligence, without any signs of wear or dirt, in compliance with the conditions below:
– the right of withdrawal may apply to the product purchased in its entirety; in fact, it is not possible to exercise withdrawal only on part of the product purchased (ex: accessories, complements, etc…);
– for the withdrawal to be possible, the product must be intact and returned in original packaging, complete in all its parts (including packaging and any documentation and accessory equipment: labels, tags, seals, etc. …);
– the shipment, until the certificate of receipt in the warehouse indicated by TOWN, is under the full responsibility of the customer;
– in the event of damage to the goods during transport, TOWN will notify the Customer, to enable him to file a timely complaint against the carrier of his choice and obtain a refund; the product will then be made available to the Customer, simultaneously canceling the request for withdrawal;
– TOWN will not be liable in any way for damage, theft, loss occurring during or otherwise in dependence of the shipment for return.
TOWN will refund to the Customer the full amount already paid net of any additional shipping costs pursuant to Article 56, paragraph 2, of Legislative Decree 21/14, within 14 (fourteen) days from the withdrawal, by means of a transfer procedure of the amount charged, using the same means of payment used by the Customer for the initial transaction, unless otherwise agreed. In any event, the Customer will not incur any costs as a consequence of said refund, except for the return costs in the event that he/she has not used the standard procedure indicated or in the event that the return does not arrive from Italy. TOWN may suspend the refund until receipt of the returned product or until the Customer proves that it has properly returned the product, whichever is earlier.
In any case, the Client will forfeit the right of withdrawal in cases where TOWN determines that:
the returned product and/or its accessories, and/or its packaging are not intact;
the product is missing its outer packaging and/or original inner packaging;
the product is missing elements integral to the same and/or accessories (e.g. closures, laces, buckles, etc.).
the product is missing the disposable seal.
In the case of forfeiture of the right of withdrawal, TOWN will return to sender the product purchased, charging the same shipping costs and, where already refunded, the price of the product.
Article 6 – Warranties
All products sold by TOWN are covered by the warranty of 24 (twenty-four) months for defects of conformity, pursuant to Title III of Legislative Decree 206/2005. In order to take advantage of warranty service, the Customer must keep the invoice, or the payment receipt, together with the transport document.
The warranty for defects of conformity will apply provided that the relevant product has been used correctly, in accordance with its intended use and with the provisions of the instructions for use and washing present in and/or with the product.
In the event that, for any reason whatsoever, TOWN is unable to return to the Customer a product under warranty (repaired or replaced), or where the repair or replacement is, even by reason of the value of the product, excessively onerous. TOWN may proceed to the reasonable reduction of the price paid, or the refund of the full amount paid with termination of the contract.
In cases where the application of warranties provides for the return of the product, the same must be returned by the Customer in its original packaging, complete in all its parts (including packaging and any documentation and accessory equipment).
Article 7 – Complaints and requests for information
Any complaints or requests for information may be addressed to QB12 at the following addresses:
– customer care email: info@townofficial.it
– telephone number: 0458780540
Article 8 – Privacy.
Personal data collected with the submission of the Order will be processed by TOWN for the sole purpose of satisfying the express requests of the Customer, in accordance with Legislative Decree 196/2003 and the privacy policy on the site. Any further processing will be carried out only with the express consent of the Client.
Art. 9 – Applicable law
The contract of sale referred to in these Conditions and its execution and governed by Italian Law, with the disapplication of conflicting rules. The Court of the municipality of residence of Brand TOWN will be competent for the resolution of related disputes.
Article 10 – Copyright
Trademarks, logos and other distinctive signs on the site belong to their respective owners. The use of trademarks, logos and other distinctive signs including reproduction on other websites by unauthorized third parties is prohibited. The contents of the site are protected by copyright (text, images and graphics).
Art. 11 – Agreement
The contract supersedes all previous contracts, agreements and understandings between the parties and constitutes the entire agreement between the parties regarding the subject matter of the contract, together with the order, the general conditions relating to the use of the site and the conditions relating to the registration service. Any change or modification of the contract must be accepted in writing by both parties.
Article 12 – Communications
All communications between the parties shall be in writing and sent to the address of the other party indicated in the contract and order. Communications sent to the e-mail address of the other party indicated on the site and in the order shall also be deemed to have been sent in writing.
Communications regarding the validity or existence of this agreement shall be exclusively hand-delivered or sent by registered letter with Return Receipt Notice.
Welcome to townoffical.it (the “Site”), the official online shop of the TOWN Brand related to the TOWN line.
Products on sale on townofficial.it are sold and invoiced by Calzaturificio Jumbo S.p.A., via Fenil Novo 6, 37036, San Martino Buon Albergo (VR)
For any information about orders, shipments and, more generally, acquisitions, you can contact TOWN customer care at the following addresses:
– customer care email: info@townofficial.it
– telephone number: 0458780540
Monday through Friday from 8 a.m. to 12:30 p.m. and 2:30 p.m. to 6 p.m. (Rome/Paris/Berlin time: GMT +1).
General Conditions of Sale
Article 1 – Agreement to the general conditions of sale and conclusion of the contract
The contract between Brand TOWN and the Customer (i.e. the person, natural person, who makes the purchase on the Site, not referring to his or her own commercial, entrepreneurial or professional activity) shall be deemed concluded with the acceptance, even partial, of the order by TOWN. In the event of non-acceptance of the order, TOWN will in any event promptly notify the Customer.
By placing an order in the various ways provided, according to the order form on the Site (hereinafter the “Order”), the Customer declares that he/she has read all the information provided to him/her during the purchase process and fully accepts these general conditions (hereinafter the “Conditions”).
These Conditions may be printed or saved on a durable medium, in compliance with the provisions of Article 12 of Legislative Decree 70/2003 and Article 51 of Legislative Decree 206/2005, as amended by Legislative Decree 21/2014.
Article 2 – Method of Purchase
The products on sale by TOWN are only those present on the website of townofficial.it at the time of placing the Order, as described in the relevant information sheets.
It is understood in any case that the images accompanying the descriptive sheet of a product are for information purposes only and may not be perfectly representative of its characteristics but differ e.g. in color and size (also due to the browser and monitor used to access the Site and view the images).
In order to place an Order, the Customer must fill out the relevant form on the Site in its entirety and submit it after carefully reviewing the Conditions, as well as the characteristics of the product and/or products he/she intends to purchase. The Customer must also request TOWN, if it wishes, the issuance of a tax invoice relating to the purchase, pursuant to Article 22 D.p.R. No. 633/1972.
Correct receipt of the Order shall be confirmed by TOWN by means of an e-mail response, sent to the e-mail address provided by the Customer. This confirmation message will summarize the conditions of purchase, as required by applicable law, as well as the data entered in the Order by the Customer, so that the same can verify them and, if necessary, communicate without delay the necessary corrections of incorrect data.
Article 3 – Prices and Method of Payment
The prices shown on the site are to be considered inclusive of taxes and VAT. Any shipping costs or payment charges are in any case communicated in advance to the Customer through the site or these Conditions.
The following payment methods are available:
Paypal/Credit Card.
In cases of purchase of the goods with Credit Card payment method, the transaction may take place through the secure server chosen by TOWN. Under no circumstances and at no stage of the payment will TOWN be able to know the Customer’s credit card information, which is transmitted via secure connection directly to the website of the banking institution handling the transaction. No computer file of TOWN will retain such data and therefore in no way can TOWN be held liable for any fraudulent and improper use of credit cards by third parties at the time of payment. For credit card payments we rely on the secure PayPal/Credit Card circuits, but you do not need to already have an account. If you already have one, however, you can pay using your PayPal/Credit Card account.
Article 4 – Delivery of Products and Related Charges.
The purchased products will be delivered to the address indicated by the Client in the Order within 24-72 hours, elapsed 24-48 hours from the date the Order is registered by TOWN, at the cost specifically indicated on the Site prior to placing the Order. TOWN reserves the right to accept or not accept deliveries requested outside of Italy or Europe.
Delivery times indicated by TOWN are to be considered purely indicative and a delay with respect to the same, or any delivery made in successive split shipments shall not entitle the Customer to refuse such delivery and to claim compensation or indemnity.
Upon delivery of the products, the Customer is required to check:
that the number of packages being delivered corresponds to that indicated in the transport document.
that the packaging is intact, not damaged, or wet or otherwise altered, even in the sealing materials (adhesive tape or strapping).
Any damage to the packaging and / or the product or the non-correspondence of the number of packages or indications, must be immediately detected, making a specific indication on the delivery document of the product to be returned to the courier.
Any problems concerning the physical integrity, correspondence or completeness of the products received must be reported within 7 days of delivery, in the manner provided in this document.
Article 5 – Right of withdrawal
Pursuant to Article 52 of Legislative Decree 206/2005, as amended by Legislative Decree 21/2014, the Customer may withdraw from the Conditions and therefore from the purchase contract for any reason, without the need to give reasons and without penalty, within 14 (fourteen) working days from the date of receipt of the products.
In order to exercise the right of withdrawal referred to in Article 5.1 above, Customer must send TOWN a notice to that effect, within the terms indicated, to the following email address info@townofficial.it.
In case of withdrawal, the Client must return the products to our warehouses within 14 (fourteen) days of such withdrawal, to the following address:
Brand TOWN, via Fenil Novo 6, 37036, San Martino Buon Albergo (VR).
The merchandise must be returned undamaged, complete with all its parts and in its original packaging (envelopes and packages), kept and possibly used for the time strictly necessary to establish and verify its nature, characteristics and size, according to normal diligence, without any signs of wear or dirt, in compliance with the conditions below:
– the right of withdrawal may apply to the product purchased in its entirety; in fact, it is not possible to exercise withdrawal only on part of the product purchased (ex: accessories, complements, etc…);
– for the withdrawal to be possible, the product must be intact and returned in original packaging, complete in all its parts (including packaging and any documentation and accessory equipment: labels, tags, seals, etc. …);
– the shipment, until the certificate of receipt in the warehouse indicated by TOWN, is under the full responsibility of the customer;
– in the event of damage to the goods during transport, TOWN will notify the Customer, to enable him to file a timely complaint against the carrier of his choice and obtain a refund; the product will then be made available to the Customer, simultaneously canceling the request for withdrawal;
– TOWN will not be liable in any way for damage, theft, loss occurring during or otherwise in dependence of the shipment for return.
TOWN will refund to the Customer the full amount already paid net of any additional shipping costs pursuant to Article 56, paragraph 2, of Legislative Decree 21/14, within 14 (fourteen) days from the withdrawal, by means of a transfer procedure of the amount charged, using the same means of payment used by the Customer for the initial transaction, unless otherwise agreed. In any event, the Customer will not incur any costs as a consequence of said refund, except for the return costs in the event that he/she has not used the standard procedure indicated or in the event that the return does not arrive from Italy. TOWN may suspend the refund until receipt of the returned product or until the Customer proves that it has properly returned the product, whichever is earlier.
In any case, the Client will forfeit the right of withdrawal in cases where TOWN determines that:
the returned product and/or its accessories, and/or its packaging are not intact;
the product is missing its outer packaging and/or original inner packaging;
the product is missing elements integral to the same and/or accessories (e.g. closures, laces, buckles, etc.).
the product is missing the disposable seal.
In the case of forfeiture of the right of withdrawal, TOWN will return to sender the product purchased, charging the same shipping costs and, where already refunded, the price of the product.
Article 6 – Warranties
All products sold by TOWN are covered by the warranty of 24 (twenty-four) months for defects of conformity, pursuant to Title III of Legislative Decree 206/2005. In order to take advantage of warranty service, the Customer must keep the invoice, or the payment receipt, together with the transport document.
The warranty for defects of conformity will apply provided that the relevant product has been used correctly, in accordance with its intended use and with the provisions of the instructions for use and washing present in and/or with the product.
In the event that, for any reason whatsoever, TOWN is unable to return to the Customer a product under warranty (repaired or replaced), or where the repair or replacement is, even by reason of the value of the product, excessively onerous. TOWN may proceed to the reasonable reduction of the price paid, or the refund of the full amount paid with termination of the contract.
In cases where the application of warranties provides for the return of the product, the same must be returned by the Customer in its original packaging, complete in all its parts (including packaging and any documentation and accessory equipment).
Article 7 – Complaints and requests for information
Any complaints or requests for information may be addressed to QB12 at the following addresses:
– customer care email: info@townofficial.it
– telephone number: 0458780540
Article 8 – Privacy.
Personal data collected with the submission of the Order will be processed by TOWN for the sole purpose of satisfying the express requests of the Customer, in accordance with Legislative Decree 196/2003 and the privacy policy on the site. Any further processing will be carried out only with the express consent of the Client.
Art. 9 – Applicable law
The contract of sale referred to in these Conditions and its execution and governed by Italian Law, with the disapplication of conflicting rules. The Court of the municipality of residence of Brand TOWN will be competent for the resolution of related disputes.
Article 10 – Copyright
Trademarks, logos and other distinctive signs on the site belong to their respective owners. The use of trademarks, logos and other distinctive signs including reproduction on other websites by unauthorized third parties is prohibited. The contents of the site are protected by copyright (text, images and graphics).
Art. 11 – Agreement
The contract supersedes all previous contracts, agreements and understandings between the parties and constitutes the entire agreement between the parties regarding the subject matter of the contract, together with the order, the general conditions relating to the use of the site and the conditions relating to the registration service. Any change or modification of the contract must be accepted in writing by both parties.
Article 12 – Communications
All communications between the parties shall be in writing and sent to the address of the other party indicated in the contract and order. Communications sent to the e-mail address of the other party indicated on the site and in the order shall also be deemed to have been sent in writing.
Communications regarding the validity or existence of this agreement shall be exclusively hand-delivered or sent by registered letter with Return Receipt Notice.
